Arlene Encinas is an experienced and knowledgeable agent. My husband and I have used her for two real estate transactions: The purchase of an established home and the purchase of a new build. These are two entirely different home-buying experiences. For each, it was great to have her as our agent. We love the established home we purchased. We credit Arlene with finding it and helping us to win the bid when three offers were placed on it within 24 hours of being listed. We recently closed on our new build. Arlene attended all of the builder meetings and the closing (we have learned that not all agents attend the closing). She was a valued advocate and source of information throughout the process. The five-month build went smoothly; but when I wanted Arlene to intercede with the builder representatives or the loan officer I had full faith she would achieve what we wanted and needed. She patiently allowed me to rant and was an active listener when things were not going smoothly. She's very responsive with texts, e-mails, and phone calls. We're grateful she was our partner in these two transactions. We will definitely hire Arlene for future real estate transactions.