Arlene was assigned to us when we called Realtor.com on a whim to check out a house. She stuck with us for 3 months, responding to every question, setting up multiple viewings, and connecting us with other people we needed during the entire house-buying process. She is an incredible source of information and advice, and helped us avoid pitfalls and unnecessary difficulties. She always responded quickly, usually within minutes of reaching out. While accompanying us through walk-throughs, she pointed out things that we missed or didn't know about. During negotiations with sellers she provided valuable direction, and helped the sellers to stick to their commitments, dealing with them firmly and fairly. She traveled extensively during this process, meeting us where we needed and making our lives easier in so many ways. We were extremely fortunate that she was assigned to us, and we couldn't have asked for a better champion. If we ever get the chance to recommend a buyer agent to family or friends, she will be the one we trust them with.